Please email email@example.com or call (09) 523 7054 extension 1 for all account-related enquiries.
Please include your visit number or invoice number on all correspondence. These numbers will be printed on your Invoice.
Credit card payments
We accept Visa and Mastercard credit cards only. You are able to pay on the day of your exam at our reception desk on Level 2.
To pay an invoice by credit card, please call us on (09) 523 7054 extension 1. We will require either your visit number or invoice number. These numbers can be found on your invoice.
Payments can be made online via Internet banking. Our account details are provided on invoices.
Please provide the invoice number as a reference when paying online and email firstname.lastname@example.org to inform us of payment.
Private medical insurance
If you are able to obtain a prior approval number from your insurer prior to your appointment, you will not be required to pay after your appointment. An invoice will be sent to you following your appointment, which you are to send to your insurer with relevant paperwork as soon as possible.
If you do not have prior approval, we will require payment on the day and your insurance company may reimburse you.
With the exception of MRI, there are ACC surcharges for all ACC-covered procedures. Surcharges are payable on the day of your appointment.
Please call us on (09) 523 7054 to discuss what surcharges will apply to your procedure.
All unpaid accounts will be sent to debt collection and incur further costs.
Please contact us should you have any concerns.